Could You Be MASH’s Next Head of Services?
MASH is seeking an exceptional and passionate leader to join our Senior Leadership Team as our next Head of Services.
This is an exciting opportunity to play a pivotal role in shaping and leading services that support women who sex work and who are experiencing unmet needs and disadvantage. As Head of Services, you will be responsible for ensuring that MASH delivers safe, high-quality, effective and inclusive services that respond to women’s needs and are gender and trauma informed and person-centred.
Working closely with service users, colleagues, and partners, you will lead the development and delivery of services that meet funder requirements and contribute to the achievement of MASH’s strategic goals. You will champion excellence, innovation and continuous improvement, ensuring our services remain responsive, impactful and rooted in the voices and experiences of the women we support.
Key Dimensions of the Role
| Role: | Head of Services |
| Reporting to: | CEO |
| Salary: | £52,076 |
| Hours: | Full Time: 35 hours per week |
| Contract: | Permanent |
| Annual leave entitlement: | 25 days plus 1 day for each year of service up to 5 additional days plus bank holidays (pro rata) |
| Location: | MASH, 94 -96 Fairfield Street, Manchester, M1 2WR |
| Closing date: | Midnight on Sunday 15th November |
| Interview: | Interviews will be held on the 24th November at the MASH Office. The interview day will consist of a task, an interview with a staff and trustee panel, and an interview with a lived experience panel. |
| Starting date: | March/April 2027 (negotiable) |
| Management responsibility: | Frontline Managers x 2, Nurses x 2, Senior Frontline Worker, Outreach worker |
Purpose of the role
To work with other members of the MASH team to achieve the following outcomes:
- To improve women’s health
- To improve women’s wellbeing
- To increase women’s safety
- To enable women to identify and achieve their goals
- Women who sex work are heard, understood and experience less stigma
- Other agencies and policymakers understand the needs of women who sex work and are more effective at supporting them
Using a gender and trauma-informed approach, this senior role will lead on the overall delivery of MASH’s services including:
- Oversight of all MASH’s services
- Safeguarding Lead
- Strategic service delivery Partnerships
Downloads
About MASH
MASH is a multi-award winning organisation who, since 1991, has been at the forefront of supporting women in and around Greater Manchester who are, have been or may start sex working and who are facing multiple disadvantage. In 2025 we were awarded Team of the Year at Greater Manchester Health and Care Champion Awards and the ‘Making our Neighbourhoods Safer’ award at Manchester City Council’s Be Proud Awards. We were founded as a social justice organisation, starting out as a grassroots, community led response to the HIV/AIDS crisis and we have continued to support women at the sharpest end of inequalities ever since.
Whilst the nature of sex work, the context in which we operate and the support we provide has changed dramatically over the last thirty years, one thing has remained constant: MASH continues to be a haven for some of the most marginalised women in Greater Manchester – women who fall through the gaps, are under served by mainstream services and face stigma, discrimination and multiple barriers to accessing the support they need. At MASH, we meet each woman where they are at and stay with them for as long as it takes for them to get to where they want to be. Crucially, our support is gender and trauma informed and responsive and we bring decades of experience of appropriately supporting women in ways which work for them.
Staff testimonials
In our most recent staff survey, 96% of employees at MASH said they would recommend MASH as a great place to work and 100% of employees said they felt proud to be a part of MASH.
Staff members fed back:
“I feel privileged to work at MASH.”
“I can be myself at MASH which I love. I feel so comfortable being around like-minded people and working with colleagues/friends”
“I’ve never been part of a team who works so well together and cares so much”
Workplace benefits
Some benefits that we offer at MASH are:
- Hybrid working – both homeworking and office (role dependent)
- Flexible working hours and TOIL
- Access to training and development
- A wellbeing programme including up to 4 sessions of talking therapies each year
- Excellent supervision and support
Equality, Diversity and Inclusion
MASH is built on and celebrates our people. We are committed to diversity, equity and inclusion within our organisation and ensuring that we are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage, civil partnerships, race, religion, or belief, sex and sexual orientation are encouraged to apply. As an inclusive employer we are here to support you and are happy to consider reasonable adjustments if needed if you join our team.
Our goal is to ensure that we have a diverse team with a range of lived and professional experience. Our internal monitoring shows that people of colour, people with disabilities, people with a lived experience of sex work and people from refugee and migrant communities are underrepresented in our workforce, and therefore we particularly welcome applications from these communities.
As an inclusive employer we are here to support you and are happy to consider reasonable adjustments if needed during the application process and if you join our team. Please get in touch with admin@mash.org.uk to discuss or call 0161 273 4555
How to apply
To apply please provide the following:
- A CV
- A cover letter answering the following questions (no more than 2 sides of a4):
- What relevant experience do you have for this role?
- Describe your leadership and people management style giving examples
- Describe a time when you developed a new project or service
- Describe how you apply trauma-informed practice giving examples
- Describe a challenging safeguarding scenario and how you managed it
- Describe a time when you have developed and maintained a partnership with another agency, and what the impact was
Please send to admin@mash.org.uk by midnight on Sunday 15th November. Interviews will be held on 24th November.
Should you have any questions please contact admin@mash.org.uk or call 0161 273 4555
The post is subject to DBS checks, suitable references, and completion of a 5-month probation period.
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